PA – Secretarial- Phone Answering



A  telephone answering  service is a business that receives incoming calls for other companies or individuals.

 

At SC Outsource Solutions we take calls for businesses when they’re too busy or are unable to take the calls themselves. We then take messages on their behalf and relay these messages immediately by email, SMS, FAX or phone call so they can deal with their messages as soon as they’re free.

 

Using a telephone answering service offers businesses the following advantages:

 

  • Never miss a call again – 20% of business is lost through missed calls
  • Improves Time Management – prevents you being interrupted when you’re busy. Your caller won’t get an answer machine message; they’ll talk to a real person who’ll take their message. You can then call back when it’s convenient
  • Covers holiday and sickness – prevents other staff getting tied up answering calls if your usual receptionist is taking time off
  • No engaged tones – you can divert your calls to us when your own phone lines are engaged. 80% of new customers won’t call back if they hear a busy tone

 

Benefits of using a telephone answering service

If you have a small business – cover the phone/reception when staff are on holiday or are sick

If you have a mobile Business – if your business requires you to be away from the office for most of the day (for example if you’re a plumber or consultant

Start Up Businesses – make sure you never miss a call from a valuable customer or a new prospect.

Businesses That Send Out Information/Brochures – we can send out information on your behalf.

 

Virtual PA Services


Your PA will answer your calls (or they’ll be answered by one of your PA’s assistants if they’re on another call), know and greet your VIP callers and send your messages by email or text. In addition to this the following PA services are also available.

 

  • You can call in and speak to your PA to pick up your most recent messages
  • Your PA can make calls on your behalf, perhaps change an appointment time or notify a customer that you’re running late
  • Your PA can book hotels or flights for you

Outbound Services

Your PA can make outbound calls on your behalf…

  • Chase up outstanding invoices
  • Rearrange appointments
  • Check customer contact details
  • Follow up on information you’ve sent

 

Mail Fulfilment

If you’re planning a mailing campaign as part of your marketing strategy then we can arrange the printing and mailing of your sales literature. We can also handle your responses.

SC Outsource Solutions can …

  • Arrange your printing
  • Send your mail
  • Deal with your responses through dedicated phone number, fax or email response

 

 

Contact us today, so we can develop a program that will enhance your business.